The health and safety of our passengers and employees are, as always, our top priorities. VIA Rail continues to closely monitor the development of COVID-19 (Coronavirus), and we remain in close contact with ?public health agencies and the federal and provincial government.?
To support the ongoing efforts to limit the propagation of COVID-19, ?VIA Rail has implemented changes to its services which will be in place until further notice, in light of recent recommendations of the public health authorities across the country reinforcing the importance of social distancing.
VIA Rail also extends the suspension of the operations of the Canadian (service between Toronto and Vancouver) and the Ocean until November 1, 2020. The Prince Rupert-Prince George-Jasper service will also remain suspended until June 1, 2020, due to continued infrastructure issues.
For more information regarding all the efforts and measures?being deployed by VIA Rail with regards to COVID-19 (Coronavirus), click here.
Overview of cancellation and changes?to our services*
Please refer to your specific route below?to be informed of the latest details regarding modifications to our onboard services, additional cleaning/disinfecting measures, as well as train cancellations. The information below regarding cancellation, schedule changes and added stops are subject to change without notice : The most up-to-date schedules are available when booking your trip on viarail.ca
In an effort to continue to implement measures and to modify guidelines and processes for COVID-19 during these times VIA will no longer accept cash for ticket sales transactions on board trains and in all stations.? Customers boarding at stations or en-route will be asked to pay for tickets using credit or debit cards depending on available technology.
Changes to on-board services
In the Quebec City-Windsor corridor, our trains will now be stopping at every station to better serve our customers, which will result in longer trip times.
Business class service is no longer be offered on any of our routes. The service currently offered in Economy class will be applied to all passengers on all services currently in operation. All passengers will receive a complimentary snack and water. No other food or beverage service will be offered and passengers with food restrictions are being asked to plan accordingly.
All Business lounges and food service vendors across VIA Rail's network are currently closed.
Schedule changes and cancellation
The information below regarding cancellation, schedule changes and added stops are subject to change without notice.
The most up-to-date schedules and added stops are available when booking your trip on viarail.ca. You can also verify our temporary schedule here.
Schedule changes and cancelled trains in the Québec City - Windsor corridor
Route
Service
Cancelled until (inclusively)
Ottawa-Montréal-Québec City
Trains 22 and 39 operate daily (all other trains are cancelled)
Until further notice
Toronto-Kingston-Montréal
CTrains 63 and 66 operate daily (all other trains are cancelled)
Until further notice
Toronto-Kingston-Ottawa
Trains 44 and 53 operate daily (all other trains are cancelled)
Until further notice
Toronto-London-Windsor
Trains 72 and 75 operate daily (all other trains are cancelled)
Until further notice
Toronto-London-Sarnia
Trains 84 and 87 operate daily (all other trains are cancelled)
Until further notice
?
Changes to on-board services
VIA Rail’s Winnipeg-Churchill route will no longer be offering Sleeper Plus class, until November 1.
A modified meal service will be in place. All passengers will receive a complimentary snack and water. No other food or beverage service will be offered and passengers with food restrictions are being asked to plan accordingly.
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?
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Cancelled trains
Cancelled trains Toronto - Vancouver (the Canadian)
Train #
Service
Cancelled until (inclusively)
1
Cancelled
November 1
2
Cancelled
November 1
?
Cancelled trains
Cancelled trains Montréal - Halifax (the Ocean)
Train #
Service
Cancelled until (inclusively)
14
Cancelled
November 1, 2020
15
Cancelled
November 1, 2020
?
Cancelled trains
Cancelled trains Toronto - Niagara
Train #
Service
Cancelled until (inclusively)
97
Cancelled
Until further notice
98
Cancelled
Until further notice
?
?
The Prince Rupert-Prince George-Jasper service will also remain suspended until June 1, 2020, due to continued infrastructure issues.
?
Cancelled trains
Cancelled trains Jasper - Prince George - Prince Rupert
Train #
Service
Cancelled until (inclusively)
5
Cancelled
June 1
6
Cancelled
June 1
?
Changes to on-board services
A modified meal service will be in place. All passengers will receive a complimentary snack and water. No other food or beverage service will be offered and passengers with food restrictions are being asked to plan accordingly.
Schedule changes and cancellation
The information below regarding cancellation, schedule changes and added stops are subject to change without notice.
The most up-to-date schedules and added stops are available when booking your trip on viarail.ca. You can also verify our temporary schedule here.
You can also verify the status of your train using our Arrivals & Departures tool.
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Cancelled trains on Montréal - Jonquière route
Train #
Service
Cancelled until (inclusively)
600
Friday only (cancelled on Monday and Wednesday)
Until further notice
601
Cancelled
Until further notice
602
Operating
?
?
Changes to on-board services
A modified meal service will be in place. All passengers will receive a complimentary snack and water. No other food or beverage service will be offered and passengers with food restrictions are being asked to plan accordingly.
Schedule changes and cancellation
The information below regarding cancellation, schedule changes and added stops are subject to change without notice.
The most up-to-date schedules and added stops are available when booking your trip on viarail.ca. You can also verify our temporary schedule here.
You can verify also verify the status of your train using our Arrivals & Departures tool.
?
Cancelled trains on Montréal - Senneterre route
Train #
Service
Cancelled until (inclusively)
603
Friday only (cancelled on Monday and Wednesday)
Until further notice
604
Cancelled
Until further notice
606
Operating
?
?
Changes to on-board services
A modified meal service will be in place. All passengers will receive a complimentary snack and water. No other food or beverage service will be offered and passengers with food restrictions are being asked to plan accordingly.
Schedule changes and cancellation
The information below regarding cancellation, schedule changes and added stops are subject to change without notice.
The most up-to-date schedules and added stops are available when booking your trip on viarail.ca. You can also verify our temporary schedule here.
You can verify also verify the status of your train using our Arrivals & Departures tool.
?
Cancelled trains on Sudbury - White River route
Train #
Service
Cancelled until (inclusively)
185
Saturday only (cancelled on Tuesday and Thursday)
Until further notice
186
Sunday only (cancelled on Wednesday and Friday)
Until further notice
?
*This information is subject to change without notice.
Our cancellation policy
If you choose to change your travel plans, we understand. We’ve extended our cancellation policy to include all travel through November 1, 2020, to allow you to cancel your reservation at any time?prior to departure?and receive a full refund in addition to not incurring any service charges, regardless of when you purchased your ticket.?If you would like to cancel your trip for a full reimbursement, click here.
You can cancel your reservation at any time prior to the scheduled departure and receive a full refund in addition to not incurring any service charges, regardless of when you purchased your ticket. This includes all travel up to and including November 1, 2020, as well as any travel after November 1, 2020, if their outbound train is on or before November 1, 2020.
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How to receive your refund if you wish to cancel your trip?
1. Autonomous reimbursement procedure
In order to expedite refunds, as of now passengers can cancel their upcoming trips online themselves without incurring service charges under the following conditions only:
One way trip:
The scheduled departure time has not yet passed and is no later than November 1, 2020.
Round trip or multi-segment trip:
As long as first trip segment’s scheduled departure time has not yet passed and is no later than November 1, 2020 all segments will be refunded, even if additional segments fall after November 1, 2020.
Note that partial cancellations are not possible online.
For all cancelled trains mentioned above, VIA Rail will automatically reimburse passengers who have a one-way ticket. If your ticket includes an additional segment (round-trip or multi-destination) whose date falls after the train cancellation dates, you will be contacted by VIA Rail in order to let us know if you wish to cancel only one part or all of your trip with us.
IMPORTANT: Due to the high volume of requests currently being managed by VIA Rail, we encourage you to use the self-cancellation service (if available to you), in order to speed up the processing of your reimbursement. Due to the high number of passengers affected, we cannot currently estimate the time it will take to process requests.
More Info
In order to be able to help as many customers as possible, we respectfully request that you contact our VIA Customer Centre only in cases of immediate urgency, at 1-888-VIA-RAIL (1-888 842-7245), TTY 800-268-9503 (deaf or hard of hearing).
COVID-19:
The health and safety of our passengers and employees is our top priority.
